RETURN AND REFUND POLICY

Return & Refund Policy

At 908 Nails, we want you to be delighted with your order. Because our products include hygiene-sensitive and custom-designed items, our policy ensures clarity and safety for all our customers.

1. Non-Returnable Items (Final Sale)

Due to health, safety, and the specialized nature of our products, the following are Final Sale and cannot be returned:

  • Hygiene & Health: Any nail sets that have been worn, applied, or if the original adhesive seal/packaging has been opened or broken.
  • Personalized Sets: Any press-on nails customized with specific sizes, shapes, or bespoke artwork.
  • Used Goods: Products showing signs of filing, clipping, or any alteration.

2. Standard Returns (Eligible Items)

For unused and unopened standard nail kits or accessories:

  • Return Window: You have 14 days from the date of delivery to notify us and initiate a return.
  • Condition: Items must be in their original, unopened packaging and in resalable condition.
  • Restocking Fees: We charge $0.00 Restocking Fees for all eligible returns.

3. Damaged or Defective Items

If your order arrives damaged, we will provide an immediate resolution:

  • Reporting: Please email support@908nails.us within 24 hours of delivery.
  • Evidence: Include photos of the damaged product and the shipping box.
  • Resolution: We will provide a full refund or a free replacement for confirmed defective items.

4. Return Shipping & Labels

  • Customer Responsibility: For "change of mind" returns on eligible items, the customer is responsible for the return shipping costs. We recommend using a trackable service.
  • Our Responsibility: If the return is due to our error (wrong item or defective product), 908 Nails will provide a pre-paid return shipping label via email.

5. Refunds

  • Processing: Once your return is received and inspected, we will process your refund within 7 business days.
  • Method: Refunds are issued to your original payment method.

6. Return Address

908 Nails
908 Ogden Ave, Lisle, IL 60532, USA
Phone: +1 331-251-6115